ELIXIR KITCHENS LLC - Shipping Policy
Last Updated - October, 2023
Thank you for choosing ELIXIR KITCHENS LLC.
Please read our Shipping Policy carefully to understand our shipping procedures for both retail and wholesale orders.
1. Retail Orders
Retail orders will be processed and shipped within 7 calendar days from the date of purchase, subject to product availability and order volume. We strive to ensure your items are promptly delivered to your doorstep.
2. Wholesale Orders
For wholesale orders, please allow 10 to 15 calendar days for order processing and shipping. We appreciate your patience as we prepare and fulfill larger quantity orders to meet your business needs.
3. Free Shipping for Retail Customers
ELIXIR KITCHENS LLC offers free standard shipping for all retail orders totaling $50 or more. To qualify for free shipping, the total order amount must reach or exceed $50 after any discounts or promotions have been applied. The free shipping option will be automatically displayed during the checkout process if your order meets the criteria.
4. Shipping Costs for Wholesale Customers
Wholesale customers will be responsible for the shipping costs associated with their orders. Shipping charges will be calculated during the checkout process based on the order's weight, destination, and chosen shipping method. These charges will be clearly displayed for your review before you complete your purchase.
5. Shipping Methods
We offer a variety of shipping methods for both retail and wholesale orders, including standard and expedited options. The availability of these options may vary based on your location and the items in your order.
6. Shipment Tracking
Once your order is shipped, you will receive an email notification containing a tracking number and a link to track your package's progress. This allows you to monitor your shipment's status and estimated delivery date.
7. International Shipping
ELIXIR KITCHENS LLC is pleased to offer international shipping to select countries through our partnership with the wholesale platform Faire.com. To place an international order, please visit our wholesale marketplace store at faire.com/direct/elixirkitchens and follow the account setup procedures outlined by Faire.com.
Please note that we can only ship orders to countries supported by Faire.com. Ensure that your destination country is among the supported locations before placing your order. We appreciate your understanding as we work to make our products accessible to customers around the world through this partnership.
8. Shipping Delays
While we make every effort to meet our stated shipping timelines, please be aware that unforeseen circumstances, including but not limited to weather events and carrier delays, may affect delivery times. We apologize for any inconvenience such delays may cause and appreciate your understanding.
9. Contact Information
If you have any questions or concerns regarding our Shipping Policy or the status of your order, please contact our Customer Support team at email@example.com.
Thank you for choosing ELIXIR KITCHENS LLC. We aim to provide you with quality products and a seamless shopping experience.